1. 30-Day Money-Back Guarantee
At AssetSnag, we want you to be completely satisfied with our service. We offer a 100% money-back guarantee within 30 days of your initial paid subscription purchase (Starter, Agency Pro, or Agency Scale).
If you determine that AssetSnag is not the right fit for your agency workflow within the first 30 days, simply contact us at support@assetsnag.app and we will issue a full refund without hassle.
2. Merchant of Record & Refund Processing
Our order process, payment transactions, and refund payouts are conducted by our online reseller and Merchant of Record, Paddle.com Market Ltd. All approved refunds will be processed and credited back directly to your original payment method (Credit/Debit Card or PayPal) via Paddle. Standard banking processing times typically take 3-5 business days to appear on your statement.
3. Subscription Cancellation
You may cancel your recurring subscription at any time with a single click from the Billing & Plans section inside your AssetSnag dashboard or through the Paddle Customer Portal.
Upon cancellation:
- You will retain full access to all paid features until the end of your current active billing period.
- You will not be billed again for future renewal cycles.
- Your account will automatically transition to the Free plan at the end of the billing period, preserving your archived data with a 30-day export grace period.
4. How to Request a Refund
To request a refund under our 30-day guarantee, please send an email to:
Email: support@assetsnag.app
Subject: Refund Request - [Your Account Email or Invoice Number]
Response Time: We review and process all requests within 24 business hours.
5. Contact & Merchant Information
If you have any billing, invoice, or refund questions, please contact our support team:
Customer Support: support@assetsnag.app
Billing & Payments Merchant: Paddle.com Market Ltd, Judd House, 18-29 Mora Street, London EC1V 8BT, United Kingdom