1. Acceptance of Terms
By creating an account, accessing, or using AssetSnag (“the Service”), provided at https://assetsnag.app and its associated subdomains and APIs, you agree to be bound by these Terms of Service (“Terms”). If you are entering into these Terms on behalf of an agency, company, or other legal entity, you represent that you have the authority to bind such entity.
If you do not agree to these Terms, you must not access or use the Service.
2. Description of the Service
AssetSnag is a Software as a Service (SaaS) platform designed for digital agencies, web studios, and freelancers to streamline client onboarding, collect digital assets, manage file deliverables, securely store credentials via an encrypted vault, and automate client reminder chasing.
3. Account Registration & Security
- You must provide accurate, current, and complete information during registration and keep your account details updated.
- You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
- You must immediately notify AssetSnag at security@assetsnag.app of any unauthorized use or security breach involving your account.
4. Subscriptions, Billing, Refunds & Merchant of Record
A. Merchant of Record (Paddle)
Our order process, payment handling, and invoicing are conducted by our online reseller and Merchant of Record, Paddle.com (Paddle.com Market Ltd). Paddle manages all payment transactions, tax compliance (including VAT/Sales Tax collection and remittance), and currency conversions.
B. Subscription Plans
AssetSnag offers tier-based subscription plans (e.g., Starter, Agency Pro, Scale) billed on a recurring monthly or annual basis. You may upgrade, downgrade, or manage billing settings directly within your dashboard.
C. 30-Day Money-Back Guarantee & Refund Processing
We provide a 100% money-back guarantee within the first 30 days of your initial paid subscription. All payment transactions and refund requests are processed through Paddle in accordance with Paddle's checkout terms and refund policies. To request a refund, contact support@assetsnag.app within 30 days of your first payment. Approved refunds will be credited back to your original payment method via Paddle.
D. Cancellations & Upgrades
You may upgrade, downgrade, or cancel your subscription at any time via your dashboard billing settings or through the Paddle Customer Portal. Cancellations take effect at the end of the current paid billing cycle.
5. Acceptable Use Policy
You agree not to use AssetSnag to:
- Upload, store, transmit, or share any content that is unlawful, harmful, defamatory, infringing on intellectual property, or containing viruses, malware, or malicious code.
- Send unsolicited bulk communications (spam) or misuse the automated email reminder system in violation of applicable anti-spam laws (e.g., CAN-SPAM, GDPR, PECR).
- Reverse engineer, decompile, disassemble, or attempt to derive the source code of the platform.
- Interfere with, disrupt, or place an unreasonable load on the infrastructure, networks, or security systems of AssetSnag.
- Resell, rent, or lease access to the platform without prior written consent from AssetSnag.
6. Client Data, Ownership & Processor Responsibilities
A. Ownership of Your Content
You and your client contributors retain all intellectual property rights and ownership in the files, assets, text, and materials uploaded to AssetSnag.
B. License to AssetSnag
You grant AssetSnag a worldwide, non-exclusive, limited license to host, store, transfer, and display your content solely as necessary to provide, maintain, and support the Service for you and your clients.
C. Data Processing Agreement (DPA)
To the extent that client content contains personal data subject to the GDPR, UK GDPR, or applicable data protection regulations, these Terms incorporate our Data Processing Agreement (DPA). You warrant that you have obtained all necessary consents and legal bases from your clients before inputting their contact information or requesting assets through AssetSnag.
7. Credential Vault & Security Disclaimer
The AssetSnag Credential Vault provides application-level authenticated encryption (AES-256-GCM) and TLS 1.3 transit encryption to protect shared passwords, API tokens, and access credentials collected from clients. While we implement robust technical controls and strict access restrictions, no electronic transmission or cloud storage system is completely infallible.
Disclaimer on Highly Regulated Credentials: Customers should avoid storing master production cloud infrastructure root keys (e.g., AWS root credentials), regulated banking credentials, or secrets subject to specialized Hardware Security Module (HSM) mandates without performing their own compliance and risk assessment. The Vault is intended for routine agency collaboration (e.g., CMS logins, staging server access, and operational API tokens).
8. Custom Domains and SSL Certificates
If your subscription plan includes Custom Domain (CNAME) routing, AssetSnag provides automated SSL provisioning via our CDN infrastructure (Cloudflare). You are responsible for maintaining accurate DNS records and domain ownership.
9. Service Availability & Storage Quotas
We strive to maintain high service availability (99.9% uptime target as an operational objective, not a contractual financial SLA warranty). Scheduled maintenance and unforeseen network disruptions may occasionally occur. Workspaces are subject to storage, project, and file upload limits corresponding to your active subscription plan.
Excessive or abusive bandwidth consumption is defined as usage exceeding 3x the plan's stated storage/transfer limit within a 30-day period outside of normal business operations. Accounts exceeding this threshold may be subject to throttling, additional charges, or a request to upgrade their plan.
10. Termination, Data Export & Backup Retention
- You may terminate your account at any time through the platform settings.
- We reserve the right to suspend or terminate accounts that violate these Terms or pose a security risk to the platform.
- Following cancellation or termination, you will have a 30-day grace period to download and export your assets and data before they are permanently purged from active production databases and storage.
- Routine encrypted disaster-recovery backup snapshots are retained in secure storage and rotated/overwritten in accordance with standard retention cycles (typically up to 90 days), except where longer retention is strictly mandated by applicable legal, tax, or regulatory obligations.
11. Disclaimer of Warranties
THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ASSETSNAG, ITS DIRECTORS, EMPLOYEES, AFFILIATES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOSS OF PROFITS, DATA, USE, OR GOODWILL) ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICE. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO ASSETSNAG IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
13. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to conflict of law principles, unless otherwise mandated by applicable local consumer protection laws or corporate restructuring.
Any dispute arising out of or relating to these Terms shall first be subject to good-faith informal negotiation for a period of 30 days. If unresolved, the dispute shall be settled by binding arbitration conducted in the English language. Judgment on the award may be entered in any court of competent jurisdiction.
14. Modifications to Terms
We reserve the right to modify these Terms at any time. If revisions are material, we will provide at least 15 days' notice prior to new terms taking effect via email or in-app notification. Your continued use of the Service after any changes constitutes acceptance of the new Terms.
15. Security & Responsible Vulnerability Disclosure
We take platform security seriously and welcome vulnerability reports from independent security researchers. If you discover a potential vulnerability, please report it to security@assetsnag.app with detailed replication steps.
We ask that you give us reasonable time to investigate and address the issue before any public disclosure, and that you avoid destroying data, violating privacy, or disrupting service for other users during your testing.
16. Contact Information
For any legal inquiries, compliance questions, or terms clarifications, please contact us:
Legal & Compliance: legal@assetsnag.app
Security Inquiries: security@assetsnag.app
Customer Support: support@assetsnag.app
17. Indemnification
You agree to indemnify, defend, and hold harmless AssetSnag, its officers, employees, and affiliates from and against any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service in violation of these Terms; (b) content or credentials you upload or request through the Service; (c) your violation of any applicable law, including data protection laws with respect to your clients' personal data; or (d) any dispute between you and your clients or client-contributors.
18. Force Majeure
Neither party shall be liable for any failure or delay in performance under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, natural disaster, war, terrorism, riots, labor disputes, internet or telecommunications failures, or outages of third-party infrastructure providers (including Cloudflare, Paddle, or Resend).